Shipping policy

SHIPPING

The order is processed within 7 days for handmade products, while for products ready for delivery we guarantee same-day shipping for those who buy before 12:00, otherwise the goods could leave the next day. p>

We use only and exclusively express courier with deliveries in 24/48 / 72h depending on the destination area. (24 hours in the peninsula / 48 hours in Sicily, Calabria and Sardinia from the shipment of the package.)

Our shipments are all traceable (we update the tracking and the type of courier when ordering) and with proof of delivery that can be viewed.

The tracking code will start working from 20.30 / 21.00 on the day of shipment and can be checked directly on our website.

In the event that there are preferential delivery times, it is necessary to specify this in the notes at the time of order.

If the shipment goes into storage due to absent recipient second step, the costs will be charged to the customer.

The cost of shipping is ā‚¬ 10.00

The cost of shipping to the islands is ā‚¬ 15.00

Free shipping for orders over ā‚¬ 100

DELIVERY

When the courier delivers the goods, the customer must check the integrity of the package, if he finds any breakage he must sign with reserve, or if it is very damaged he must refuse the goods and contact us promptly.

We will immediately resend the order at our expense.

The customer must check the integrity of the goods within 24 hours of the delivery date and contact us immediately for any problems.

Claims for damaged or missing goods after this deadline will not be accepted.

If necessary, we are always at your complete disposal.

PAYMENTS

PAYPAL

With Paypal you can pay with your account, or directly with your credit card. Paypal is the fastest, most comfortable and convenient payment method, because your order is processed immediately after its issue, it allows you to save on shipping costs and allows you not to have to deliver cash to the courier who delivers your order. .
The charge occurs at the moment of the confirmation of the transaction, not at the moment of the confirmation of the order. In case of cancellation of an order already paid, a credit will be made to your PayPal account equal to the total amount of the order.

BANK TRANSFER

For customers who choose bank transfer as a payment method, it is necessary to insert the reference order number and surname in the purpose of the transfer. The shipment will start after bank transfer.

MARKING

Cash on delivery is subject to a surcharge of ā‚¬ 5 and is only possible in cash.